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Hotels
Valk_105
Runnr.ai automates up to 95% of hotel guest communication via WhatsApp and the Booking.com inbox.
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Holidayparks
Vakantieparken
Answering questions instantly, reducing workload, and boosting guest satisfaction.
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Campings
Campings-2
From power and token questions to local tips. Runnr.ai answers all automatically via WhatsApp.
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Others
Hostels
Aparthotels
Test Runnr.ai now via whatsapp

Every guest deserves instant attention

Free up your team for real hospitality. We handle the repetitive questions via WhatsApp and the Booking.com inbox.

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Try Runnr.ai

Trusted by 750+ hotels, holiday parks and other accommodation types

Made for your type of accommodation

Whether you manage a 30 rooms hotel or a large scale holiday park, we make guest communication easier, faster, and more personal.

Hotels
TOUCH
Hotels
HotelsUpsell breakfast, digital check-in, and automate guest messaging.Read More
Holiday parks
TOUCH
Holiday parks
Holiday parksReach more guests, reduce questions at the front desk.Read More
Campsites
TOUCH
Campsites
CampsitesInstantly respond to practical questions: power, facilities, fresh bread service.Read More
Aparthotels
TOUCH
Aparthotels
AparthotelsOffer a seamless digital guest experience, especially for longer stays.Read More
Hostels
TOUCH
Hostels
HostelsHigh volume and variety? Automate without losing your vibe.Read More

The power of Runnr.ai, at a glance

Easy technology, instant results. Choose the tone and style of your virtual concierge — casual, professional, or extra warm.

Proactive messaging
Engage 80%+ of guests via WhatsApp or SMS with 98% open and 65% engagement rates.
Explore proactive messaging
Pro Active messaging
Unified Inbox
WhatsApp, SMS, Booking.com, Airbnb and webchat all in one place.
Explore Unified inbox
Inbox
Upsells & request handling
Offer breakfast, late check-out or champagne. Automatically, at the right time.
Explore Upsells & request handling
Upsell
Real-Time Insights
Know what’s happening: open requests, satisfaction scores, time saved and revenue generated.
Insights
Multilingual chat
Guests receive replies in their own language, you simply type in yours.
Multilingual
Integrations
Seamlessly connects to your PMS (Mews, Opera Cloud, Booking Experts and more), housekeeping software, mobile key systems, and the Booking.com inbox. 
PMS integrations
Online check in
Let guests pay their outstanding balence during the online check-in.  Fast, easy, and secure.
PMS integrations

Real impact, every day

95%
Guest satisfaction

94% of guests rate the communication experience as “easy” or “excellent”
Better reviews, more repeat bookings

100+ hours
Time saved
100+ hours saved per month for every 100 rooms : Less pressure on staff, more time for real hospitality
€30–€50
Upsell revenue

€30–€50 extra revenue per room, per month. From breakfast and late check-out to bikes and bubbles

Why choose to use Runnr.ai?

Turn every guest interaction into a 5-star experience!
Guest excellence
94%
Of guests says Runnr.ai enhances their stay.
Guest engagement
65%
Of the guests that asks one or more questions
Boost Upsells
€50
Extra revenues per room / month by relevant upselling
Automation rate
95%
Guests questions and interactions that are automated by Runnr.ai 
Ready to work smarter?
Guests questions and interactions that are automated by Runnr.ai.
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Engage with your guests proactively from booking to checkout

pexels-cottonbro-4865728
Step 1BookingEngage guests from the moment they book with practical information and personalized offers
Arrival
Step 2ArrivalEnsure a smooth welcome and promote your facilities
Check-in
Step 3Check-inEnsure a smooth check-in process, send digital keys and promote upsells
Stay-1
Step 4StayAsk for in-stay feedback and offer additional services
Check-out-1
Step 5Check-outMake goodbyes effortless while leaving a lasting impression

Trusted by hospitality brands that save time and grow revenue.

From boutique hotels to large resorts, they rely on Runnr.ai to make guest communication smarter and simpler.
Center parks
TOUCH
Centerparks 950 units, 540 hours saved every month.
Centerparks950 units, 540 hours saved every month.
Valk Exclusive
TOUCH
Van der Valk Exclusief 94% of guest questions handled automatically.
Van der Valk Exclusief94% of guest questions handled automatically.
Hotel Casa
TOUCH
Hotel Casa More guest experience, less manual work.
Hotel CasaMore guest experience, less manual work.
Brinckerduyn
TOUCH
Brinckerduyn Upsells without adding pressure to your front desk.
BrinckerduynUpsells without adding pressure to your front desk.
"It felt like I was talking to a real person"

What guests say

Laura
Laura BGuest at Boutique Hotel aan Zee
I had my door code in under a minute. No waiting, no app.
Daniel
Daniel RBusiness traveler
Even my restaurant reservation was handled over WhatsApp. Super easy!
image-Jun-04-2025-12-01-29-1410-PM
Sara MWeekend guest
I messaged in French and got a reply instantly. So convenient.
image 11
Peter J.Citytripper
I didn’t have to go to the reception once. Everything just worked — from the door code to booking the sauna.
image 60
Kim L.Traveler

I messaged in the evening about late check-out and it was arranged in two minutes. Super smooth.

BC Amsterdam (1)

Ready to level up your guest experience?

Start real conversations on the channel your guests actually use, whatsapp.

Plan a demo
WhatsApp with Runnr.ai

Frequently asked questions

What is Runnr.ai? Runnr.ai is an AI-powered guest communication platform that automates communication from pre-booking to post-checkout across multiple channels, including WhatsApp, SMS, OTA messaging, and webchat.

Guests receive proactive, context-aware messages to help them get the most from their stay, instant on-brand responses to FAQs and other queries, and requests that are immediately actioned in your PMS through pre-built integrations.
Who is Runnr.ai best suited for? Runnr.ai is suited to accommodation providers with at least 10 rooms or units, including hotels, aparthotels, holiday parks, and holiday rentals, that want to partially or fully automate guest communications. It connects directly to the leading Property Management Systems (PMS), and supports guests' preferred channels; WhatsApp, SMS, in-platform messaging (e.g. Booking.com), and webchat.
How is Runnr.ai priced? Runnr.ai offers flexible pricing based on your property’s size and needs ensuring affordability for both small and large accommodations. Contact us for a custom quote tailored to your business.
What’s included in the pricing?

Our pricing includes:

  • Full access to Runnr.ai’s automation features, including guest messaging, upsells, and request handling.
  • Seamless integrations with PMS, CMS, digital keys, and housekeeping software.
  • Real-time analytics to track engagement, revenue, and performance.
Are there any setup or hidden fees? No! Runnr.ai has no hidden fees or extra setup costs. Our team ensures a seamless onboarding process at no additional charge.
How much do I pay for Whatsapp?

WhatsApp fees are charged based per conversation (24 hr window). The actual price of initiated messages can vary depending on factors such as the country of origin of the guest and the message category. 

On average, the cost is approximately €0.75 per room per month. 
What makes Runnr.ai different from generic AI chatbots or automation tools? Unlike generic AI chatbots or automation tools, Runnr.ai is built specifically for accommodation providers. It was created by ex Booking.com employees who understand the daily reality of front office teams as well as guest expectations.

Runnr.ai goes far beyond answering basic FAQ style questions. It can handle detailed, property specific information such as room details, on site instructions, opening hours, facilities, and local information. This makes it fundamentally different from generic AI tools that are limited to predefined or surface level answers.

What truly sets Runnr.ai apart is that it does not just answer questions, it takes action. Within conversations, Runnr.ai can trigger automated upsells, send online check in links, share payment links, issue mobile keys, create housekeeping requests, and more. This delivers clear value for guests through faster, smoother service, and for accommodation teams through less manual work and higher operational efficiency.

The platform is designed for easy implementation and can be live within an hour, with no coding required. Runnr.ai integrates directly with your PMS and existing communication channels, giving you one unified inbox and full context of each guest’s booking and previous conversations. It is fully customizable to your tone of voice and brand guidelines.