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Hotels
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Runnr.ai automates up to 95% of hotel guest communication via WhatsApp and the Booking.com inbox.
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Holidayparks
Vakantieparken
Answering questions instantly, reducing workload, and boosting guest satisfaction.
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Campings
Campings-2
From power and token questions to local tips. Runnr.ai answers all automatically via WhatsApp.
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Others
Hostels
Aparthotels
Interested in becoming a partner?
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Hospitality Matters with Frank
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Hospitality Matters with Frank tackles the questions hospitality leaders are really asking.
Listen here
Case Studies
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See how hospitality experts are using Runnr.ai to manage their guest communications
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Calculate your savings
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Answer a few quick questions and see the hours you could win back and the upsell revenue you could unlock
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2026 Guest Trends report
Blog: our collection of insights
Explore our features
Test Runnr.ai now via whatsapp

Every guest deserves instant attention

Runnr.ai improves every stage of the guest journey, from proactively sending guests useful info to boosting upsells through perfectly timed offers. This gives staff more time with the guests in front of them, while delivering extra revenue and helping you earn more 5-star reviews.

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Try on WhatsApp

Trusted by 1,000+ hotels, holiday parks and other accommodation types

Made for your type of accommodation

Whether you manage a 30 rooms hotel or a large scale holiday park, we make guest communication easier, faster, and more personal.

Hotels
TOUCH
Hotels
HotelsUpsell breakfast, digital check-in, and automate guest messaging.Read More
Holiday parks
TOUCH
Holiday parks
Holiday parksReach more guests, reduce questions at the front desk.Read More
Campsites
TOUCH
Campsites
CampsitesInstantly respond to practical questions: power, facilities, fresh bread service.Read More
Aparthotels
TOUCH
Aparthotels
AparthotelsOffer a seamless digital guest experience, especially for longer stays.Read More
Hostels
TOUCH
Hostels
HostelsHigh volume and variety? Automate without losing your vibe.Read More

One platform for the entire digital guest journey

Engage guests with proactive messages

Once a guest books, Runnr.ai shares useful information about their stay and responds to queries based on their actual booking in the PMS. If a question needs a human touch, staff are notified in the unified inbox so they can take over.

 

  • Unified inbox for all channels
  • Auto-translation for 100+ languages
  • Fully customizable message flows
Explore proactive messaging
Pro active

Provide a 24/7 concierge service

During the stay, Runnr.ai acts as a virtual concierge for guests, helping with everything from digital check-in to arranging extra towels and resolving room issues.


  • Digital check-in and keys
  • Fast issue resolution
  • Automated assignments for housekeeping, restaurant reservations, early/late checkout bookings
Explore virtual concierge
Request management

Suggest personalized upsells at the right time

Runnr.ai shares personalized offers with guests at the exact moment they’re most likely to say yes, whether that’s a breakfast add-on before they arrive or a restaurant booking during their stay.

 

  • Pre-arrival, at check-in, and during stay
  • Optional staff approval for specific upsells
  • Two-way sync with PMS and restaurant reservation systems
Explore upsells
7 column

The power of Runnr.ai, at a glance

Easy technology, instant results. Choose the tone and style of your virtual concierge — casual, professional, or extra warm.

Proactive messaging
Reach 80%+ of guests via WhatsApp or SMS with 98% open and 65% engagement rates.
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Pro Active messaging
Unified Inbox
WhatsApp, SMS, Booking.com, Airbnb, Expedia, phone, email and webchat all in one place.
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Inbox
Upsells & request handling
Offer breakfast, late check-out or champagne. Automatically, at the right time.
Explore Upsells & request handling
Upsell
Real-Time Insights
Know what’s happening: open requests, satisfaction scores, time saved and revenue generated.
Insights
Multilingual chat
Guests receive replies in their own language, you simply type in yours.
Multilingual
Integrations
Seamlessly connects to your PMS (Mews, Opera Cloud, Booking Experts and more), housekeeping software, mobile key systems, and the Booking.com inbox. 
PMS integrations
Online check in
Let guests pay their outstanding balence during the online check-in.  Fast, easy, and secure.
PMS integrations

Real impact, every day

95%
Guest satisfaction

94% of guests rate the communication experience as “easy” or “excellent”
Better reviews, more repeat bookings

100+ hours
Time saved
100+ hours saved per month for every 100 rooms : Less pressure on staff, more time for real hospitality
€30–€50
Upsell revenue

€30–€50 extra revenue per room, per month. From breakfast and late check-out to bikes and bubbles

The results speak for themselves

Turn every guest interaction into a 5-star experience!
Automation
90%
Of messages automatically handled by Runnr.ai
Upselling
€50+
Extra monthly revenue per room with personalized upsells
Service
94%
Of guests say Runnr.ai enhances their stay
Engagement
65%
Of the guests that ask one or more questions
Experience Runnr.ai just like your guests would

See how Runnr.ai responds with our interactive WhatsApp chat for a fictional property.

Try it on WhatsApp

Keep your data in sync with our integrations

Connect Runnr.ai to your existing tech stack in minutes, with off-the-shelf integrations for your Property Management Systems (PMS), restaurant reservation systems, housekeeping software, digital key tools, and more.

 

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Apaleo
TOUCH
Apaleo
ApaleoRead More
Clock PMS+
TOUCH
Clock PMS+
Clock PMS+Read More
Cloudbeds
TOUCH
Cloudbeds
CloudbedsRead More
everyleisure
TOUCH
Everyleisure
EveryleisureRead More
Mews
TOUCH
Mews
MewsRead More
Oracle
TOUCH
Oracle
OracleRead More
Stay n touch
TOUCH
Stayntouch
StayntouchRead More
Missing PMS
TOUCH
Missing a PMS? Request free integration
Missing a PMS?Request free integration

We'll do our best to cover your specific needs.

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Engage with your guests proactively from booking to checkout

pexels-cottonbro-4865728
Step 1BookingEngage guests from the moment they book with practical information and personalized offers
Arrival
Step 2ArrivalEnsure a smooth welcome and promote your facilities
Check-in
Step 3Check-inEnsure a smooth check-in process, send digital keys and promote upsells
Stay-1
Step 4StayAsk for in-stay feedback and offer additional services
Check-out-1
Step 5Check-outMake goodbyes effortless while leaving a lasting impression

Join a global community of hospitality businesses using Runnr.ai

WestCord Hotels
TOUCH
Netherlands Automating responses to 90%+ of questions, 24/7
NetherlandsAutomating responses to 90%+ of questions, 24/7Read More
HeyLou Hotels
TOUCH
Germany Putting guest communication on autopilot at 7 locations
GermanyPutting guest communication on autopilot at 7 locationsRead More
The Edwin Hotel
TOUCH
UK Earning extra revenue through perfectly timed upsell prompts
UKEarning extra revenue through perfectly timed upsell prompts Read More
Resort Valley
TOUCH
Netherlands Taking the pressure off reception while keeping a personal touch
NetherlandsTaking the pressure off reception while keeping a personal touchRead More
Don't take our word for it.

Hear why hospitality leaders chose Runnr.ai

Sam Shepherd Capilon
Sam ShepherdCOO, Capilon Hotels
“From handling repetitive guest requests to unifying OTA inboxes to initiating workflows in our PMS and housekeeping tools, Runnr.ai is much more than an AI chatbot - it's an important member of our front desk team.”
Maurits Bots
Maurits BotsIT Specialist, Westcord Hotels
“In hospitality, Runnr.ai has been the most exciting innovation.”
Gerad Schomaker
Gerard SchomakerHead of Digital, Valk Exclusief
“With Runnr.ai, we can continue to provide high-quality service to our guests before, during, and after their stay. 95% of incoming messages are answered directly by AI, giving our staff more time for complex and fun matters. Runnr.ai delivers that next level of service through high-quality automation.”
Rutger van de Maat
Rutger van de MaatOwner, Holiday & Camping Mölke

“Runnr.ai is our digital colleague that brings calm, speed, and consistent hospitality. It fits perfectly with our philosophy and makes both our team and guests happier. Guests feel heard and helped without realizing AI is involved.”

Dirk Jan van Eeuwen
Dirk-Jan van EeuwenCo-owner, Cityden
"We noticed that more and more guests were looking for fast, digital service. Runnr.ai gives us that capability without needing to add extra staff."
BC Amsterdam (1)

Ready to level up your guest experience?

Start real conversations on the channel your guests actually use, whatsapp.

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Frequently asked questions

What is Runnr.ai? Runnr.ai is an AI-powered guest communication platform that automates communication from pre-booking to post-checkout across multiple channels, including WhatsApp, SMS, OTA messaging, and webchat.

Guests receive proactive, context-aware messages to help them get the most from their stay, instant on-brand responses to FAQs and other queries, and requests that are immediately actioned in your PMS through pre-built integrations.
Who is Runnr.ai best suited for? Runnr.ai is suited to accommodation providers with at least 10 rooms or units, including hotels, aparthotels, holiday parks, and holiday rentals, that want to partially or fully automate guest communications. It connects directly to the leading Property Management Systems (PMS), and supports guests' preferred channels; WhatsApp, SMS, in-platform messaging (e.g. Booking.com), and webchat.
How is Runnr.ai priced? Runnr.ai offers flexible pricing based on your property’s size and needs ensuring affordability for both small and large accommodations. Contact us for a custom quote tailored to your business.
What’s included in the pricing?

Our pricing includes:

  • Full access to Runnr.ai’s automation features, including guest messaging, upsells, and request handling.
  • Seamless integrations with PMS, CMS, digital keys, and housekeeping software.
  • Real-time analytics to track engagement, revenue, and performance.
Are there any setup or hidden fees? No! Runnr.ai has no hidden fees or extra setup costs. Our team ensures a seamless onboarding process at no additional charge.
How much do I pay for Whatsapp?

WhatsApp fees are charged based per conversation (24 hr window). The actual price of initiated messages can vary depending on factors such as the country of origin of the guest and the message category. 

On average, the cost is approximately €0.75 per room per month. 
What makes Runnr.ai different from generic AI chatbots or automation tools? Unlike generic AI chatbots or automation tools, Runnr.ai is built specifically for accommodation providers. It was created by ex Booking.com employees who understand the daily reality of front office teams as well as guest expectations.

Runnr.ai goes far beyond answering basic FAQ style questions. It can handle detailed, property specific information such as room details, on site instructions, opening hours, facilities, and local information. This makes it fundamentally different from generic AI tools that are limited to predefined or surface level answers.

What truly sets Runnr.ai apart is that it does not just answer questions, it takes action. Within conversations, Runnr.ai can trigger automated upsells, send online check in links, share payment links, issue mobile keys, create housekeeping requests, and more. This delivers clear value for guests through faster, smoother service, and for accommodation teams through less manual work and higher operational efficiency.

The platform is designed for easy implementation and can be live within an hour, with no coding required. Runnr.ai integrates directly with your PMS and existing communication channels, giving you one unified inbox and full context of each guest’s booking and previous conversations. It is fully customizable to your tone of voice and brand guidelines.