We founded RUNNR.ai in the summer of 2022 with a passion for hospitality, technology and operations. Our team brings expertise from Booking.com, Catawiki, Tripaneer, and EY Consulting. Our solution addresses the challenges of staff shortages, rising guest expectations, and increasing (operating) expenses in the industry. Our goal is to enhance the guest experience through the use of cutting-edge technology, improve operational efficiency, and increase revenue. 

Currently, most communication in the hospitality industry is done through email, phone calls or in-person at the front desk, leading to delays for guests and overwhelming workloads for hotels and accommodations. RUNNR.ai’s solution automates the handling of guests’ questions, requests, and upsells, providing an instant and personalized experience for guests and reducing operational workload for hotels. 

Guests can also communicate through the apps already on their phones such as WhatsApp, rather than receiving multiple emails from different sources. By seamlessly integrating existing technology into the hospitality industry, our solution allows hotels to focus on adding a personal touch while AI handles the majority of guest inquiries and repetitive processes. This leads to a smoother, more personalized travel experience.