Guestline believes that time is your most precious resource and that it’s better spent delighting guests rather than managing the hotel’s operations. That’s why everything Guestline does: Property Management System, Channel Manager, Websuite, EPoS, Payment Solution, Booking Engine is designed to make more GuestTime.

RUNNR.ai x Guestline integration

Runnr.ai automatically pulls all your booking details from Guestline. 

The following information is pulled: 

  • Booker contact details 
  • Stay dates 
  • Room type 
  • Booked extras 
  • Extras Available 
This information is used to personalise messages, promote special offers, enable in stay requests. 
 
Guests can ask if extras are included in their bookings such as breakfast 

How it works

  • Activate RUNNR.ai in your Guestline PMS
  • RUNNR.ai will pull Booking details
  • Personalised messages are send

Coming soon

  • Add upsells to booking / invoice 
  • Guests can request anything regarding their booking (invoices, room type etc.)

Benefits

  • Improved guest experience

    Guests do not have to wait in line anymore and get instant gratification on all their questions. They can use their preferred device and get instantly what they need from the hotel.

  • Save operational costs

    Hotels save time as all frequently asked questions are answered within the conversation between the guest and Runnr.ai. Hotel staff can focus on enhancing the experience of the guest instead of spending time on simple questions.

  • Sustainable guest relationships

    Hotels have the ability to build a relationship with its guests pre-, in- and post-stay. Welcome messages, check-in messages and review messages are sent automatically to the guest on WhatsApp.

  • Increase ancillary revenues

    Guests have the opportunity to book extras which are available in the hotel such as breakfast and late check-out. As a hotel you can proactively send messages to guests to promote upsells and other promos.

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