Rooms25 & RUNNR.ai extend their partnership

Utrecht, 27 February 2023

Rooms25 and RUNNR.ai have extended their partnership! As the first pilot customer, Rooms25 has experienced the benefits of our automated guest communication solution since December 2022 and will continue to work closely together with RUNNR.ai in innovating the guest engagement in the hospitality industry.

By leveraging RUNNR.ai, Rooms25 has been able to streamline guest communication and enhance their experience through proactive messaging pre-, in- and post stay. During the first few months of using RUNNR.ai’s automated guest communication solution, Rooms25 achieved the following results: 

  • engaged with approximately 700 bookings, 
  • handled 95% of questions automatically, 
  • serviced 50 guest requests and upsells 

Rooms25, which has 30 rooms available, is continuously looking for possibilities to improve the digital guest experience. They already provide their guests with self-service check-in, digital payment and check-out, and digital room keys. As a result, the front office at Rooms25 is not always staffed.

“RUNNR.ai automates the handling of guest requests and FAQs, saving hotel staff valuable time and resources. Especially in the evenings, when our staff is on call, being able to automatically help out guests with their questions is a great solution that relieves a lot of pressure,” says Ruben de Vries, Managing Director of Rooms25.

Guests are able to access information, make requests, and ask questions at any time through the platform, reducing the need for staff assistance and improving operational efficiency. This allows hotel staff to focus on providing more personalized and high-quality service.

In addition, the next door restaurant, Kanteen25, offers a great opportunity for hotel guests to enjoy a drink at the bar or a delicious meal. Rooms25 is excited to explore the possibilities of combining their hotel & restaurant further in their next steps with RUNNR.ai.

Ruben de Vries, expressed his satisfaction with the partnership, saying, “We are delighted to continue our partnership with RUNNR.ai. The platform has helped us tremendously by automating guest communication and allowing our team to focus on providing a more personalized experience for our guests. With RUNNR.ai’s capabilities to promote upsells and proactively support our guests, we can further enhance the guest experience and drive additional revenue for our hotel.”

“We are proud to have Rooms25 as a partner and are committed to providing innovative solutions that enhance the guest experience and alleviate operational pressures. With RUNNR.ai, we are confident that Rooms25 will continue to exceed guest expectations and drive business growth”. Michiel de Vor, co-founder and CEO concluded

 

About RUNNR.ai
RUNNR.ai is on a mission to enhance the travellers’ experience by offering a personalised, automated guest engagement for the hospitality industry.
RUNNR.ai’s AI-driven communication solution for the hospitality industry leverages the power of conversational AI to make it easy for accommodations to provide personalised, efficient, and convenient customer service to their guests at every step of their journey.


Want to learn more? Check www.runnr.ai/how-it-works