RUNNR.ai x Tiqets
Utrecht, 16 February 2023
RUNNR.ai is proud to announce their partnership with Tiqets, a leading online platform for cultural and leisure experiences in Europe and North America. RUNNR.ai enables hotel guests to ask questions, make requests, and book additional services from their mobile phones. The partnership will offer a new way for travelers to easily discover things to do while in a destination, and seamlessly book them via popular communication platforms, such as WhatsApp.
RUNNR.ai is the first conversational AI-driven communication solution within the hospitality industry that is supporting the entire guest journey, including answering frequently asked questions, promoting upsells, processing in-stay requests, and collecting guest feedback during and after their stay. The integration with property management systems and providers like Tiqets makes it simple to handle some common questions and requests such as adding breakfast to the booking, checking for available parking spots, or finding fun things to do.
RUNNR.ai was founded in the summer of 2022 by Michiel de Vor, Tim Otterspoor, Maarten Fugers, Steven Oliemans, and Jasper Cramwinckel, bringing expertise from Booking.com, Catawiki, Tripaneer, and EY Consulting along with a passion for hospitality, technology, and operations.
“RUNNR.ai assists travelers with any travel-related questions and matters. It leverages popular communication platforms like WhatsApp to provide a convenient and accessible way for guests to ask questions and book additional services. We are very excited to integrate our platform with Tiqets, allowing for a seamless booking flow for travelers looking to enhance their stay” says RUNNR.ai Co-Founder and CEO Michiel de Vor.
Tiqets provides its thousands of partners a way to monetize their traffic by promoting or selling targeted experiences to suit different customer needs through its partner program. The partnership with RUNNR.ai will give Tiqets access to a wider audience and an opportunity to engage with travelers at different stages of their journey. Travelers will be able to plan their trips more efficiently, as the AI solution proactively engages with them from the moment their accommodation is booked and offers personalized recommendations from Tiqets’ curated guides. Together, Tiqets and RUNNR.ai aim to offer travelers the opportunity to plan their trips on their terms, be more spontaneous, and find more ways to culture and enhance their travel experience with the best choice of attractions.
“We are thrilled to be partnering with RUNNR.ai, the first AI-driven communication solution in the hospitality industry that is supporting the full guest journey. Through this partnership, our network of more than 4,000 of the best museums, attractions, and tour operators that provide guided tours at these museums will be easily discoverable and seamlessly bookable too” says Tiqets CEO Laurens Leurink.
The Tiqets and RUNNR.ai integration is now globally available for hotels. RUNNR.ai is currently operating in the Netherlands and Belgium and is rapidly expanding to other countries.
RUNNR.ai’s mission is to improve travelers’ experiences through a personalized and automated guest messaging platform for the hospitality industry. Their AI-powered solution automates routine tasks, such as answering FAQs, promoting upsells, and processing requests to provide efficient and convenient customer service at every stage of the guest journey. It integrates with both the hotel’s property management systems and third-party providers to remove repetitive workloads from the staff and deliver a seamless guest experience.
Tiqets’ mission is to make culture more accessible by making it easier for more people to discover more ways to culture. From the start in 2014, the company has connected millions of people to museums and attractions with instant, last-minute and mobile tickets. Tiqets works with both hidden gems and top museums and attractions all over the world.
The company is headquartered in Amsterdam and now employs 200+ people worldwide, including in Amsterdam (HQ) as well as Seattle, Las Vegas, Orlando, Philadelphia, London,
Copenhagen, Paris, Barcelona, Rome, Vienna, Bangkok, Tokyo, and Osaka. More information can be found on Tiqets.com.